Terms of Service | AUAGLAB
1. Operator and Agreement
This website is “jointly operated” by Cherrycom Worldwide SL and Wuhan Yinluo International Electronic Commerce Co.,Ltd. For the purposes of these Terms, “AUAGLAB”, “we”, “us” refer to the website operator and the related services provided. “You” refers to any user who accesses the website or places orders.
[Company name] :
Cherrycom Worldwide SL
[VAT number] :
B01965813
[Company address] :
3 Resurrection Street, Getafe 28, Madrid, 28091, Spain.(this is not a returning address)
[Company Entity] ：
Wuhan Yinluo International Electronic Commerce Co.,Ltd
[Company Entity Address]：
Office No.26, 3rd Floor, C6 Office Building, Zone C, Phase II, New Residential, Commercial & Rail Transit Project (Evergreen Depot Overlaid Property), No.9 Chechang South Road, Jiangjun Road Sub‑district, Dongxihu District, Wuhan City, Hubei Province,China
This registered address is not a return address. To return goods, please follow the return procedures set out in Section 6.
These Terms apply to website usage and all purchases completed through this site. Product descriptions, selected options, confirmed order details, applicable delivery and return information shall form part of the purchase agreement. Separate written agreements shall only be effective for matters expressly set forth therein and shall be subject to mandatory consumer protection laws. Our Privacy Policy governs the processing of personal information. Acceptance of these Terms does not constitute consent to receive marketing communications.
You must have legal capacity to place orders with us, or hold valid authorization from a person with such capacity. If you place an order on behalf of another individual, you warrant that you have obtained such authorization, and may provide the other party’s personal information to complete the purchase. Please provide accurate contact and order information so we can process your order and reach you in case of any issues.
If you register an account, please safeguard your login credentials. Notify us immediately if you detect unauthorized access. We may take reasonable measures to protect accounts and investigate unauthorized usage. Account‑security restrictions shall not invalidate the rights and obligations under valid orders.
2. Products and Personalized Customization
We sell products including printed T‑shirts, hoodies, and on‑demand personalized custom products. Before purchase, please carefully read product descriptions, size, material, available options, quality and function specifications. Characteristics of one product shall not be deemed applicable to other products by default.
Printed apparel may have minor surface marks, print colour differences, and small individual variations resulting from custom printing production. Product images are for design demonstration only; screen settings, lighting, fabric and ink characteristics may affect visual appearance. This does not permit us to deliver goods materially different from descriptions, or disregard quality and function commitments stated on product pages or in your order.
For custom‑made products, please carefully verify names, text spelling, selected layout styles, uploaded photos or other materials. Image resolution, cropping method and printable area ratio will affect the final finished product. Digital previews / reference drafts only illustrate the design proposal and cannot fully replicate real‑world colours and surface texture.
If we request you to confirm layout or supplement requirements, please reply via your order‑bound contact method. Please double‑check all details when confirming production. Previews do not guarantee a physical sample for every order, and unlimited revisions are not permitted.
If you discover errors or wish to modify production requirements, please contact us promptly. Whether modification is feasible depends on completed production progress and your requested changes. Any additional charges or adjusted delivery timelines must be disclosed to you in advance and subject to your consent before work commences. You are responsible for submitted materials, but this does not exempt us from liability for errors made during production in accordance with agreed specifications.
3. Orders and Shipment
Before submitting an order, verify products, quantities, custom content, billing address, shipping address and total payable amount. An order is deemed formally accepted by us only upon successful payment. Pending payment and temporary bank pre‑authorization holds do not constitute completed payment. The automated order acknowledgement sent prior to successful payment only confirms receipt of your submitted order information. Our acceptance of an order does not mean approval of your personalized custom print design. For ready‑made stock products, shipment arrangements commence once order confirmation and payment are completed.
For personalized custom print orders, we may contact you to clarify ambiguous production requirements, verify production details, or resolve payment and delivery‑related matters. Production will be suspended until missing critical information is provided. We will notify you promptly if estimated delivery times change. For major proposed changes, your non‑response shall not be deemed acceptance of such changes.
If we are unable to supply goods as described, or discover material errors in pricing or product descriptions, we will contact you to present alternative solutions. Without your consent, we will not substitute substantially different goods or increase prices for confirmed orders. Cancellation of confirmed orders shall comply with contractual terms and applicable law.
We reserve the right to refuse orders where performance is impossible, payment verification fails, or there is reasonable suspicion of fraud or unlawful activity. If an order is cancelled after payment has been received, product payments and refundable charges will be returned to the original payment method, unless required by law or otherwise agreed by both parties.
Estimated production and delivery timelines depend on product type, custom requirements and actual operational conditions. If you require a firm delivery date, please contact us before placing your order to confirm whether we can commit to such date. Estimated delivery times do not prejudice your statutory rights regarding delays or failure to perform.
4. Pricing and Payment
Before confirming payment, review the final payment summary page, which displays transaction currency, amount, selected add‑ons and all order‑listed fees. Future product prices may be adjusted; price changes shall not affect already‑confirmed orders.
Shipping and tax information will be displayed at checkout or prior to order placement. Relevant rules are set out in our Delivery Policy. Where a fee cannot be calculated in advance, we will disclose your payment obligation as required by applicable law.
You may only use payment channels provided on the order page and warrant that you are authorised to use such payment method. Payment service providers may conduct identity verification or security checks. Authorisation holds or temporary bank pre‑freeze amounts may differ from the actual completed payment amount. If discrepancies exist between payment‑provider records and your order status, please contact customer service; do not resubmit payment while the issue is under investigation.
Your bank or payment service provider may charge currency‑conversion or processing fees under their own terms. Please verify the displayed exchange rate before completing the transaction. We will never request full bank card details, wallet passwords or one‑time verification codes via email or customer‑service messages.
If you believe duplicate or erroneous charges have occurred, provide your order number and issue description; do not attach sensitive documentation. We will review transaction information accessible to us. Our initiation of a refund and your bank’s posting of funds are separate processes subject to applicable refund time limits. This customer‑service process does not limit your rights under applicable law or via your payment service provider.
5. User‑Submitted Content
You retain all rights to photos, names, messages and other materials you submit. When submitting materials for an order, you warrant that you hold all necessary usage rights, including copyright, and authorisations for personal information and portrait rights of individuals featured within the materials.
You grant the operator a limited licence: to receive, store, review, crop, resize, layout and copy such materials reasonably for the purpose of manufacturing agreed custom goods, fulfilling orders and providing after‑sales support. Where necessary, materials may be shared with service suppliers performing the above‑mentioned work, subject to applicable data‑protection regulations.
This licence does not transfer ownership of your content, and does not permit use for unrelated advertising, public portfolio display, or AI‑model training. Should we wish to use identifiable user‑submitted materials for additional promotional purposes, we will separately obtain your permission where required. For personal‑data retention, service suppliers and privacy‑related requests, please refer to our Privacy Policy.
You are prohibited from submitting unlawful content, material infringing third‑party rights, or files that may damage or breach our systems. If we have reasonable concerns regarding legality, authorisation or production suitability of submitted materials, we may request clarification or decline to produce from such materials. Where practicable, we will explain the issue and negotiate alternative materials or solutions.
Please keep backups of all submitted files. If you wish to modify or delete materials, contact us as soon as possible; completed production work will limit available adjustments. Certain records must be retained for legal compliance, financial record‑keeping, security and dispute‑resolution purposes. Personal‑data requests are governed by the rights set forth in our Privacy Policy.
6. Delivery, Returns and Cancellation
6.1 ORDERS & PAYMENT
You agree to provide accurate information when placing orders. Payment must be completed before shipment.We accept payments via PayPal, Visa, MasterCard, JCB and American Express (AE).All prices are listed in US Dollars.
6.2 SHIPPING
Free standard shipping is available for all orders shipped to the contiguous 48 United States, with no minimum purchase requirement.
Orders delivered to remote locations, including Alaska, Hawaii and all U.S. territories, do not qualify for free shipping and will incur base remote shipping surcharges. An additional overweight package fee will apply to any overweight shipment, including overweight parcels sent to remote regions.
We cannot ship packages to APO, FPO, DPO and all other military and diplomatic addresses. Any orders placed with such addresses will be cancelled and fully refunded.
Orders will be processed within 1–3 business days after payment confirmation.Business days exclude weekends and public holidays.Estimated delivery time is 3–10 business days to most US locations.Shipping delays may occasionally occur due to logistics, weather or carrier issues. We are not liable for delays caused by third-party shipping carriers.
6.3 CANCELLATION AND RETURN TERMS
Our Delivery Policy sets out delivery destinations, estimated delivery times, shipment tracking and delivery‑related issues. Please provide complete and accurate shipping addresses. Notify us promptly if address changes are required. Once a parcel has been dispatched, address modification depends on carrier capabilities. Any additional redelivery fees must be legally justified and disclosed to you.
If an order is delayed, suspected lost, or goods arrive damaged, incomplete or non‑conforming to agreement, please contact us. Provide your order number and, where possible, photos of goods and outer packaging. Retaining original packaging assists investigations, but opening‑video evidence is not a prerequisite for exercising statutory rights. Carrier investigations do not release us from our legal liability to you.
To the extent permitted by applicable law, custom‑made goods with distinct personalisation are not eligible for return or exchange due to change of mind or personal preference. If you wish to modify or cancel an order, contact us at the earliest opportunity. We will assess requests based on product status, completed work and your statutory rights; approval is not guaranteed. Any applicable fees must be justified by contract and law.
If goods arrive damaged, defective, mis‑shipped, or non‑conforming to confirmed custom specifications, please contact us. In accordance with circumstances and applicable law, we will offer repair, replacement, refund or other statutory remedies. The above‑mentioned restriction on returns for personal‑reason changes shall not apply to such remedies. Labelling items as “custom” or “final sale” shall not override mandatory statutory consumer rights.
Before returning goods, please contact auaglab@outlook.com to receive correct recipient details and return instructions. Our stated return address is:
Name：Hazel Miller
Address：68 North Gale Street, Suite C
City：Indianapolis
State：Indiana
ZIP Code：46201
Phone：9172152340.
This address only accepts returns from within the United States and does not accept international shipments. This return procedure does not mean prior approval is required for statutory withdrawal notices. Return shipping costs, refundable delivery charges and refund settlement timelines are subject to applicable policies and mandatory law.
7. Website Use and Intellectual Property
You may use this website to browse products, place lawful orders, manage your account and obtain customer‑service support. Please use our services lawfully and respect other users’ rights and account security. Impersonation, submission of false order information, unauthorised access attempts, and misuse of others’ accounts or payment details are prohibited.
You are prohibited from injecting malicious code, interfering with checkout or account services, bypassing access controls, or using automated requests to disrupt normal website operation. We may impose restrictions for behaviour threatening website security and service availability; such restrictions shall be proportionate and shall not affect rights under valid orders.
Unless otherwise stated, original website text, designs, photographs, graphics and printing materials are owned or licensed to the operator. You may save product and order information for personal reference and exercise uses permitted by law. Commercial reproduction, redistribution or commercial use of protected materials requires permission from the relevant rights‑holder, except for statutory exceptions.
Third‑party product names and trademarks remain the property of their respective owners. Appearance of such marks in product descriptions is solely for identifying relevant products or components and does not imply sponsorship, endorsement or affiliation. Purchase of physical goods does not grant you intellectual‑property rights to this website, brand or third‑party materials.
External website links provide supplementary information or redirect to independent third‑party services. Such services are governed by their own terms of service and privacy policies. External links do not alter our liability for products and services we have committed to provide.
8. Service Availability and Liability
We will exercise reasonable care to maintain accurate website information and stable access. Scheduled system maintenance, technical failures, network outages or security measures may cause temporary website unavailability. If website disruption impacts your order, please contact us via customer‑service email so we may resolve matters independent of the affected website functions.
If we identify errors relating to your order, we will address them and notify you of material impacts to your order. General disclaimers regarding website availability shall not override agreed product descriptions, explicit commitments, or statutory obligations to deliver conforming goods.
If events beyond our reasonable control affect performance, we will take reasonable measures to mitigate impacts and, where feasible, present alternative solutions. Such events do not entitle us to indefinitely delay performance or withhold payment for undeliverable goods; order‑cancellation and refund rights remain intact.
We shall assume liability for loss and damage to the extent required by applicable law. These Terms do not exclude liability for fraud, wilful misconduct, death or personal injury caused by negligence, or other liability which law prohibits from being excluded or limited. These Terms also preserve statutory consumer remedies for non‑conforming goods.
Determination of liability for indirect loss, lost profits or website‑use‑related losses shall follow applicable law and transaction facts. These Terms do not blanketly waive consumer remedies nor set fixed liability caps. If any provision is held unenforceable, the remaining provisions shall continue to the extent they can operate independently of the invalid clause.
9. Governing Law and Dispute Resolution
GOVERNING LAW‑ These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the law of Spain.
Notwithstanding the above, this choice of law shall not deprive any consumer of the mandatory consumer‑protection rights afforded under the laws of their country of residence, including United States consumer‑protection statutes.
If you have a dispute regarding products, payments, delivery, or enforcement of these Terms, send an email to auaglab@outlook.com, including your order number, issue description and desired resolution. We may request reasonable supporting information for investigation and will communicate our position and proposed solutions.
Contacting us is intended to assist dispute resolution and does not prevent you from seeking assistance from competent consumer‑protection bodies, utilising available dispute‑resolution procedures, or exercising rights via your payment service provider. These Terms do not mandate arbitration, nor does customer‑service review constitute a prerequisite for exercising statutory remedies.
Jurisdiction shall be determined under applicable jurisdictional rules. Where mandatory law permits claims to be filed in other jurisdictions, these Terms shall not compel consumers to bring claims exclusively in Spain. Submitting complaints or communications to customer service shall not toll applicable statutory limitation periods. Please retain order records and take action within applicable statutory time limits.
10. Amendments to Terms and Contact Information
We may amend these Terms to reflect changes to products, services, operations or legal requirements. The effective date displayed on the published webpage indicates the current active version. Where required by applicable law, we will notify you of material changes to these Terms.
Amendments shall not retroactively alter agreements for already‑confirmed orders, unless required by law or otherwise agreed with you. Please review the current active Terms prior to placing new orders. We recommend saving order confirmations and the version of Terms applicable to your transaction.
For questions regarding these Terms, orders or related policies, send email to auaglab@outlook.com. Where applicable, include your order number and preferably use your order‑registered email address. Do not include passwords, full bank‑card details or verification codes in emails.
The operator will handle enquiries according to issue type. For delivery, return and personal‑data requests, please refer to our Delivery Policy, Return Policy and Privacy Policy. Enforcement of such policies remains subject to mandatory statutory rights applicable to you.
-CONTACT-
Email:
auaglab@outlook.com